Return & Refund Policy


The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Pure Water Sales and Services will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 30 days after the confirmation.

Please return your purchase to the following address:
Pure Water Sales & Services
No. 35, Jalan Perniagaan Jaya 3,
Pusat Perniagaan Mas Jaya,
84000 Muar,

Please contact us at or 06-954 3777 if you have any questions or doubts.